Getting Private Medical Insurance and making use of our Direct Billing Facility

Selecting your healthcare provider and sorting out your private medical insurance might be a complex process, especially if it’s your first time using it. Therefore, we listed below a step-by-step guide to make this journey easier and smoother for you.

Step 1. For us to be able to make a claim on your behalf (to provide you with our Direct Billing Facility) you will first need to let us know about it and register with us to use our Direct Billing Facility. We will need you to produce the following upon registration:

  • Valid ID/Passport
  • Insurance Card or Policy Certificate
  • Credit or Debit Card (we do not accept AMEX)

The above documents need to be renewed annually alongside the expiry of your insurance policy.

Step 2. To access treatment through your private medical insurance you will first need to obtain approval from your insurer and have them to confirm to you in writing that you are covered for the tests, investigations or treatment you need with your private medical insurer. This is so you can provide details of your cover and authorisation to us. The best way to ensure you are covered is to contact your private medical insurer at each stage of your treatment and have them to confirm in writing that the expenses for the tests, investigations or treatment you need will be covered.

Claims processes differ from insurer to insurer but they will be able to help you and guide you through the rest of the process.

Please note that other than standard GP consultations, we will not be able to offer our Direct Billing Facility for any tests, investigations or treatment you need if your private medical insurer does not confirm to us in writing that the expenses will be covered.

Our Direct Billing Facility is a service provided at the discretion of the College Clinic Ltd.

Insurance Companies

The College Clinic Ltd. is recognised by all international major insurers. Contact Details for each company are shown below:

ALC Health
Gibraltar Office
Suite 1.02. 1st Floor World Trade Center
6 Bayside Road
GX11 1AA Gibraltar

Tel.: +35020077731

AXA – Global Healthcare
Phillips House. Crescent Road
Tunbridge Wells
TN1 2PL Kent. UK

Tel.: +44 (0) 1892 503856 

BUPA
1 Angel Court
EC2R 7HJ London. UK

Tel.: +44 (0) 1273 323 563
Email: pre-authorisation@bupa-intl.com

Generali Global Health
100 Leman Street
E1 8AJ London. UK

Tel.: +44 (0) 3308 084 929
Email: medical@generalihealth.com

NOW Health
Suite G3/4. Building Three
Watchmoor Park. Camberley
Surrey GU15 3YL. UK

Tel.: +44 (0) 1276 602 110
Email: GlobalService@now-health.com